Responsible Gambling at Sankra: Play Safely in the UK
At Sankra we want every session to stay fun. Gambling is a form of entertainment with a cost, not a way to make money, pay bills or win back losses. This page explains how to keep control of your play, how to ask us for a break or self-exclusion and where UK players can find free, confidential help.
Sankra is for adults aged 18 and over only.
Sankra at a Glance
Sankra is run by a company registered in Costa Rica, 3-102-945295 S.R.L., as listed in our site information.
| Feature | Details |
|---|---|
| Operator | 3-102-945295 S.R.L., a company registered in Costa Rica |
| Minimum age | 18+ |
| Taking a break | Contact support via live chat or email |
| Self-exclusion | Contact support via live chat or email |
| Support | 24/7 live chat in English |
| UK helpline | National Gambling Helpline (GamCare) 0808 8020 133, 24/7 |
Keeping Gambling Fun
Set a Budget Before You Play
Decide how much you can afford to lose before you start, and treat that money as the cost of your entertainment. Never use money meant for rent, bills or food.
Watch the Time
Decide how long you will play and take regular breaks. Long sessions make it easier to lose track of spending.
Never Chase Losses
If you lose, accept it. Raising your stakes to win money back usually leads to bigger losses.
Keep Bonuses in Perspective
Bonuses should add to the fun, not push you to deposit more than you planned. Our welcome package spans four deposits, but you never have to claim every stage.
| Deposit | Bonus | Free spins | Minimum deposit | Wagering | Maximum payout |
|---|---|---|---|---|---|
| 1st | 100% up to £2,000 | 150 | £20 | 30x (deposit + bonus) | 5x the bonus received |
| 2nd | 75% up to £2,500 | 50 | £20 | 30x (deposit + bonus) | 5x the bonus received |
| 3rd | 75% up to £2,500 | 100 | £20 | 30x (deposit + bonus) | 5x the bonus received |
| 4th | 100% up to £3,000 | 200 | £20 | 30x (deposit + bonus) | 5x the bonus received |
Wagering is 30x the deposit plus bonus, with a £5 maximum bet and 10 days to complete. Understand these rules before you opt in, and skip a bonus if the wagering does not fit your budget.
Warning Signs to Look Out For
- Spending more money or time than you planned
- Borrowing money or selling things to gamble
- Gambling to escape stress, worry or low mood
- Hiding your gambling from family or friends
- Feeling restless or irritable when you try to cut down
If any of these sound familiar, it is time to take a break and talk to someone.
Taking a Break or Self-Excluding at Sankra
If you want a break from gambling or want to self-exclude, contact our support team through live chat, available 24/7, or by email. Tell us clearly that you want a break or a self-exclusion and for how long, and keep a copy of the conversation. You can also ask us to close your account.
Sankra Payments and Your Budget
| Method | Minimum deposit | Withdrawal limits | Withdrawal time |
|---|---|---|---|
| Visa, Mastercard | £10 | From £500 per day at the entry VIP level | Several business days after approval |
| Skrill, Neteller | £10 | From £500 per day at the entry VIP level | Usually within a day after approval |
| Apple Pay, Google Pay | £10 | Deposits only | Not available for withdrawals |
| Bank transfer | £10 | From £500 per day at the entry VIP level | Several business days after approval |
| Cryptocurrency | £10 | From £500 per day at the entry VIP level | Usually within a day after approval |
Many UK banks let you block gambling transactions on your card from your banking app, which can be a useful extra barrier.
Verification and Age Checks
We verify every account before the first withdrawal. Our payments team may ask you to confirm your identity and payment method. Gambling is strictly for adults aged 18 and over.
Sankra Games
Our lobby has more than 4,000 games from over 50 studios. Whatever you play, the same rules apply: set a limit and stick to it.
Sankra Slots
More than 3,000 video slots. Fast spins make it easy to lose track, so check your balance and the time regularly.
Sankra Live Casino
Around 200 live tables with roulette, blackjack, baccarat and game shows.
Sankra Table Games
More than 50 RNG table games for playing at your own pace.
Protecting Minors
Keep your login details private and never let anyone under 18 use your account. Parental control software can block gambling sites on shared devices.
Free Help in the UK
- National Gambling Helpline (GamCare): 0808 8020 133, free, 24 hours a day, every day of the year, also via live chat and WhatsApp on the same number (gamcare.org.uk)
- All Wales Gambling Treatment Service and Helpline (NHS Wales): 0808 281 9265, free from landline or mobile, 24/7
- GambleAware: free advice, tools and support, with 24/7 call or chat (gambleaware.org)
- Gamblers Anonymous England, Wales & Ulster: peer support meetings every day, phone 0330 094 0322 (gamblersanonymous.org.uk)
Sankra Customer Support
Our team is available 24/7 via live chat in English and by email. Talk to us whenever you want a break, a self-exclusion or account closure.
Responsible Gambling FAQ
How do I take a break from Sankra?
Contact our support team via live chat or email and ask for a break, stating how long you want it to last.
How do I self-exclude from Sankra?
Contact support and ask for self-exclusion. Keep a copy of the conversation for your records.
Where can I get free help with gambling in the UK?
Call the National Gambling Helpline run by GamCare on 0808 8020 133, free and open 24/7, or visit gambleaware.org.
Is there help in Wales?
Yes. The All Wales Gambling Helpline is free on 0808 281 9265, 24/7.
Play Safely With Sankra
Set a budget, take breaks, never chase losses and ask for help early. Our support team is there 24/7, and free UK help lines are always available. Sankra is for players aged 18+ only.